At Myos & Motus, we take your privacy seriously. This policy explains how we collect, store, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.
We may collect the following personal information:
* Identity and contact information: Name, email address, phone number, and address.
* Health and medical information: Relevant details required to provide safe physiotherapy or sports massage services, such as medical history, injuries, and posture assessments.
* Payment information: Card details processed securely via our payment provider.
* Online information: Website usage data, cookies, analytics data, and newsletter sign-ups where applicable.
We may collect your data:
* Directly from you through appointment forms, emails, phone calls, or online bookings.
* Automatically through our website, including through cookies and analytics technologies.
We collect and use your personal data for the following purposes:
* Service provision: To deliver physiotherapy and sports massage services safely and effectively.
* Communication: To contact you regarding appointments, updates, or relevant health information.
* Payment processing and accounting: To manage invoices and payments and comply with HMRC and other legal requirements.
* Marketing: Where you have provided consent, to send newsletters, promotions, or educational content.
We process your personal data under the following lawful bases:
* Contractual necessity: Where processing is necessary to provide services you have requested.
* Consent: Where you have given consent, such as for marketing communications or newsletters.
* Legal obligation: Where processing is necessary to comply with professional, tax, insurance, or other legal requirements.
* Legitimate interests: Where processing is necessary for our legitimate interests and those interests are not overridden by your rights and freedoms, such as improving our services.
We take appropriate technical and organisational measures to protect your personal data, including:
* Storing data on password-protected systems and secure servers.
* Keeping physical records securely with access restricted to authorised individuals.
* Applying appropriate security measures to protect clinical and administrative records.
Client records are retained for 7 years after the last appointment, in accordance with applicable professional guidelines and legal requirements.
We may share your personal data with:
* Accountants and payment processors where necessary to manage financial records and payments.
* Software and service providers, such as booking systems and email service providers, where required to manage and deliver our services.
* Legal, regulatory, or governmental bodies where disclosure is required by law.
We do not sell your personal data to third parties.
Under applicable UK data protection laws, you may have the right to:
* Access your personal data.
* Request correction of inaccurate or incomplete data.
* Request deletion of your personal data where legally possible.
* Withdraw consent for marketing communications at any time.
* Request restriction of processing in certain circumstances.
* Request data portability where applicable.
* Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your data protection rights or raise a privacy-related query, please contact us at [jack@myosandmotus.co.uk](mailto:jack@myosandmotus.co.uk).
Our website may use cookies and similar technologies to improve user experience, analyse website usage, and provide relevant website functionality.
You can manage your cookie preferences through your browser settings or our cookie consent tool, where available.
In the unlikely event of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection laws.
Where legally required, we will notify the relevant supervisory authority, including the Information Commissioner’s Office (ICO), within the applicable statutory timeframe and inform affected clients where necessary.
Rehab packages are pre-paid treatment bundles that must be used within 12 weeks of purchase.
* Sessions are non-refundable and non-transferable, except at the discretion of the clinic.
* Any unused sessions remaining after the 12-week period will expire.
* Bookings are subject to availability.
* Sessions should be scheduled in a way that supports continuity of care.
* Package usage and scheduling information will be stored securely alongside your clinical records in accordance with applicable data protection regulations.
To ensure we can offer appointment times fairly to all clients, we kindly ask that you provide adequate notice if you need to cancel or reschedule an appointment.
* No-shows: Missed appointments without notice will be charged at 100% of the appointment fee.
* Late cancellations: Cancellations made within 48 hours of the scheduled appointment time will be charged at 50% of the appointment fee.
* Cancellations more than 48 hours in advance: No cancellation charge will apply.
We understand that unexpected situations can occur. Extraordinary circumstances will be considered on a case-by-case basis. If something unforeseen happens, please contact us as soon as possible so we can discuss the situation with you and, where appropriate, avoid any charges.
Thank you for your understanding. This policy helps us manage our time fairly and continue to provide a high-quality service to all clients.
If you have any questions about your personal data, this privacy policy, rehab packages, or our cancellation policy, please contact us:
Email: jack@myosandmotus.co.uk
Phone: +44 7346 008835
We treat rotator cuff injuries, shoulder pain, and conditions like tennis or golfer’s elbow with precision care. Our therapy helps restore strength, flexibility, and range of motion in the upper body. By targeting the root cause, we reduce pain and improve functional movement. This allows you to return to work, sports, and everyday tasks without discomfort.
Our treatments address lower back pain, sciatica, and disc-related issues with a focus on long-term relief. We combine manual therapy and corrective exercises to reduce nerve compression and improve spinal alignment. Each program is designed to ease pain while strengthening the surrounding muscles. This helps prevent recurring issues and supports better posture and movement.
We provide targeted rehabilitation for ACL injuries and ongoing knee pain, helping restore strength, stability, and mobility. Our approach focuses on reducing discomfort while improving joint function through guided exercises and therapy. Whether recovering from surgery or managing chronic pain, we tailor each plan to your needs. The goal is to get you back to daily activities and sports with confidence.
We treat ankle sprains and related lower limb injuries with a focus on stability and mobility. Our rehabilitation programs help reduce swelling, restore movement, and strengthen supporting muscles. Through structured therapy, we ensure a safe and effective recovery process. This helps you regain balance and return to normal activities with confidence.
We treat ankle sprains and related lower limb injuries with a focus on stability and mobility. Our rehabilitation programs help reduce swelling, restore movement, and strengthen supporting muscles. Through structured therapy, we ensure a safe and effective recovery process. This helps you regain balance and return to normal activities with confidence.
Bannatyne Health Club & Spa
Northside Business Park, Thorpe St Andrew, NR7 0HT
Suggs Gym
Penfold Drive, Wymondham, Norfolk NR18 0WZ
jack@myosandmotus.co.uk
+44 7346 008835